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![]() However, if the damaged user is an Admin, download and run the QuickBooks File Doctor. Once done, log off the company file and sign back in using the new credentials. Follow the on-screen instructions to customize the user's access, and click Finish.Provide a name and an optional password for this user and hit Next.From the Company menu at the top, select Set Up Users and Passwords and then Set Up Users.If the problem only happens in one specific user, that credential might be damaged. You can start by identifying how many users are affected.Ĭreate a different log in details and use it to open the same company file. Since you encounter an unrecoverable error when deleting and replacing it, I recommend performing some troubleshooting solutions to isolate and fix the issue. Moving the items from one line to another is currently unavailable in QuickBooks Desktop. Thanks for the clarification, you’re right. Please get back to me if you continue to get the same results so I can look further into this. If none of the steps work, try using a different browser. Enter a brief description of your concern then hit Continue.Click (?) Help at the upper right corner.Sign in to your QuickBooks Online Company.Change the account for a product/service item.įor account-related discussion, feel free to reach out to our QuickBooks Online Support.If you're able to move a line item on your invoice using the private browser, let's go back to your regular browser and clear its cache. However, too much of these may affect the browsing performance.Īs an initial step, w e can start with opening the QuickBooks account in a private browser. Cache and cookies make the browser easier and faster to use. The behavior you've experienced is probably a browser-related issue. ![]() We haven't received similar issues reported. ![]() Helping you move a line item on your invoice is my priority. ![]()
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